E.E. Ward’s Day of International Training!
E.E. Ward Moving & Storage, is a Columbus based moving company that specializes in local, long distance, and office relocation. On March 2nd, Deb Wonson of North American International visited E.E. Ward for an international moving training day. Each staff member learned the techniques for dealing with an international move. Our sales consultants, coordinators and operations team went over customer service skills, sales processes, and operational issues that are involved when dealing with an international move.
E.E. Ward sales consultants were taught how to prepare for a in home survey, and provided a wide variety of marketing resources from North American. Denise O’Leary, an E.E. Ward sales consultant, indicated that her favorite new tool is the Globalcom website. This website allows our sales consultants to go into appointments with confidence and knowledge about the destination country. It also allows agents and customers 24/7 access to comprehensive shipment information so they can track the shipment every step of the way.
E.E. Ward relocation coordinators are a vital part of the relocation process for our customers. Each individual customer is assigned a coordinator who assists them throughout the whole move process. During the training they were educated on the different air and oceanic freight options for shipping out of the United States.
E.E. Wards operational team received training over different issues that may arise during an international move. They reviewed the proper packing and loading procedures for international moving which differ from domestic relocation. Chris King, operations manager, noted that one new fact he learned was that religious items are not allowed to be shipped to certain countries.
E.E. Ward team members are excited for the opportunities that international moving will bring them.